UK DELIVERY:
DELIVERY METHOD CHARGE DELIVERY TIME
Express Tracked Delivery FREE on all orders 1 working day from despatch
Next Day Tracked Signed For Delivery £4.75 Mon to Fri delivery
£7.50 Sat delivery Next Day
First Class Royal Mail same day Delivery if ordered before 2pm. This excludes Sunday and Bank Holidays
All UK orders are sent via Royal Mail/ or DPD Tracked 24 service.
UK orders over £140 will require a signature on delivery.
The delivery time for the Express Tracked delivery service above is for indication times only. This service is not guaranteed to arrive within one working day, however, the majority of orders are received within the time stated
REPUBLIC OF IRELAND:
DELIVERY METHOD CHARGE DELIVERY TIME
Standard Delivery FREE on all orders 3-5 working days
All ROI orders over £140 will require a signature on delivery.
INTERNATIONAL DELIVERY
DELIVERY METHOD CHARGE DELIVERY TIME
Standard Delivery £7.95 5-7 working days
Standard Delivery FREE (over £100) 5-7 working days
Denmark , Norway, Finland & sweden:
DELIVERY METHOD CHARGE DELIVERY TIME
International Tracked and Signed for Delivery £10.50 5-7 working days
International delivery normally takes 5-10 working days but can take up to 15 working days. In the unlikely event that your order does not arrive within this time frame we ask that you kindly wait until the 15th working day before contacting us.
We do not to ship to PO Box addresses.
Should a product you have ordered be out of stock we will contact you within 12 hours (unless its a sunday or bank holiday) to let you know the estimated despatch date.
Orders placed outside of our normal operating hours will normally be despatched on the following working day subject to stock availability. Over Christmas, New Year and other UK bank holiday periods, orders may take longer to be despatched.
In the unlikely event that your order does not arrive within the specified time we ask that you kindly contact our customer care team on 01582 822000.
RETURNS POLICY & PROCEDURE:
Returns:
Notification of any damage or shortages in delivered goods should be made within 24 hours of their receipt by telephone on 01582 822000 or email enquiries If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 3 working days of notification.
Your order should be returned using a tracked delivery service. We cannot accept any liability for returns that are lost in transit.
Returns address:
Skin Counter
the coachouse
pipers lane
harpenden
AL5 1AJ
Cancellation/Refund policy:
You have the right to cancel your order at anytime within 5 working days following receipt of your goods. If you wish to cancel your order please return the unopened and unused goods in their original packaging to us within 3 working days of notifying us of your wish to return the order.
Your order must be returned using a tracked, signed for delivery service. We cannot accept any liability for returns that are lost in transit.
We will process a refund on receipt of goods this can take up to 5 working days.
Please note, we cannot process refunds for goods that are not returned to us within the specified 3 working day period, have been opened, used or are not in their original packaging.
Refused & Undeliverable Packages:
All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs skincounter.co.uk. has incurred in sending the products out to you.